1. Scope & Overview

QuantKey Solutions LLC (“QuantKey,” “we”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you (i) visit our websites, (ii) use our Platform modules, or (iii) communicate with us. Our clients are businesses; we do not target or knowingly collect data from children under 13.

2. Information We Collect

We collect the following categories of information and use them for the purposes stated:

• Account & Contact Data – Name, business e-mail, phone number, login ID. Purpose: create and manage accounts.
• Billing Data – Billing address and limited card metadata (last four digits, expiration date). Purpose: invoicing and receipts.
• Customer Data Imported by Clients – Subscriber names, e-mails, phone numbers, preferences. Purpose: provide subscription and communications features (QuantKey acts as processor).
• Telecom Metadata – To-/from-numbers, message IDs, carrier codes, delivery receipts, optional call recordings. Purpose: routing, deliverability analytics, compliance, dispute defense.
• Marketing-Automation Events – E-mail open/click timestamps, web-form submissions, page visits tied to contact IDs. Purpose: campaign performance and lead scoring.
• Web-Builder Content – Domain names, page HTML/CSS, uploaded media. Purpose: hosting websites, funnels, forms.
• AI-Assisted Inputs – Prompts and generated outputs. Purpose: provide and improve AI features; content safety.
• Log & Usage Data – IP address, browser type, device details, timestamps, user actions. Purpose: security, support, analytics.
• Cookies & Similar Technologies – Session cookies and opt-in analytics cookies. Purpose: site operation and usage analytics.

We do not collect payment-card numbers, personal trading history, or biometric identifiers.

3. How We Use Information

We use the information listed above to:

• Provide, operate and secure the Services
• Deliver Client Communications you schedule (e-mail, SMS, voice, push) and track delivery status
• Host websites, funnels, forms and chat widgets you create
• Provide analytics, AI suggestions and predictive insights
• Respond to inquiries and provide support
• Improve and develop new features
• Detect, prevent and mitigate fraud, spam and security incidents
• Comply with legal obligations and enforce our Terms
• Send service notices; send product updates or marketing with opt-out capability

We do not sell personal information to third parties.

4. Cookies & Tracking

• Essential cookies – Required for login and security; cannot be rejected.

• Analytics cookies – Aggregate site metrics; set only with your opt-in.

We do not use advertising cookies. Users can control cookies via browser settings. Sites you build on our Platform must include their own cookie disclosures.

5. How We Share Information

We may share information in the following situations:

• Service Providers / Sub-processors – Cloud hosting, telecom gateways, e-mail/SMS/voice delivery, analytics, support, AI inference, payment processing

• Technology Partners – Deliver software services you subscribe to or enable

• Your Authorized Integrations – Data flows you configure (e.g., CRM, advertising platforms)

• Legal & Safety Disclosures – To comply with lawful requests or protect rights, property or safety

• Business Transfers – In connection with a merger, acquisition or asset sale

• With Consent – Testimonials, case studies, or joint marketing you approve

6. Legal Bases for Processing

We process personal information under one or more of the following bases:

• Contract necessity (to provide the Services you request)

• Legitimate interests (to run a secure, efficient SaaS business)
• Compliance with legal obligations
• Consent where required (e.g., sending marketing e-mails)

7. Data Retention

• Active account data – kept for the subscription term.

• Telecom logs & recordings – retained up to 18 months (or shorter if you delete sooner).

• Back-ups – deleted on a rolling 60-day schedule.

• Closed accounts – personal data deleted or anonymized within 90 days, except that we keep billing records and logs required by law.

8. Your Choices & Rights

• Access / Portability – Request a copy of your personal data (subject to technical feasibility and practicality).

• Correction – Request updates to inaccurate data.

• Deletion – Ask us to delete personal data (subject to legal retention).

• Marketing Opt-Out – Unsubscribe any time via the link in marketing e-mails.

• Client Communications Opt-Out – If you are an end-recipient of messages sent through our Platform, contact the sender (our client). QuantKey, as their service provider, cannot unsubscribe you without their instruction.

To exercise any right, e-mail [email protected]. We will verify your identity before fulfilling the request.

9. Security Measures

We use TLS encryption, at-rest encryption for sensitive fields, logical tenant isolation, access controls, logging, intrusion detection, and annual security reviews. No system is 100% secure; you must safeguard your credentials. We will notify you of data breaches as required by law.

10. International Transfers

QuantKey is U.S.-based; data may be processed in the United States or other countries where we or our providers operate. We use industry-standard safeguards (e.g., encrypted transit, data-processing agreements) for cross-border transfers.

11. Changes to This Policy

We may revise this Privacy Policy from time to time. We will post the updated version and notify you of material changes. Continued use of the Services after the effective date indicates acceptance.

12. Contact Questions? E-mail [email protected], or visit quantkey.com.